Representative, Telesales & Cust Svce in Holbrook, NY at The Nature's Bounty Co.

Date Posted: 9/4/2020

Job Snapshot

  • Employee Type:
  • Location:
    Holbrook, NY
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Company Description

The Nature's Bounty Co. is a privately held, global leader in health and wellness with a rich history and proven track record in the nutritional market. As a manufacturer, marketer and online seller of vitamins, dietary supplements, minerals, herbals, protein bars and powders, and ethical beauty products, our purpose is to create a happier, healthier world using the power of science and nature. The brands of The Nature's Bounty Co. are some of the most trusted in the world including Nature's Bounty®, Pure Protein®, Solgar®, Osteo Bi-Flex®, Sundown®, Body Fortress®, MET-Rx® and Ester-C®.

Inclusion and Diversity in the workplace matters at The Nature’s Bounty Co.  This includes being focused on retaining and recruiting a diverse workforce and building a culture of inclusivity.  Our goal is to create a place where people feel respected, valued and able to bring their authentic selves to work each day. 

Did we mention that we also offer excellent benefits, competitive compensation and a progressive, healthy company culture? If you’ve ever spent your workdays watching the clock, you know how important a positive work environment is for a person’s well-being. The Nature’s Bounty Co. is committed to supporting wellness in all forms. And when it comes to wellness, nature is a pretty good place to start.

Job Description

At Puritan's Pride®, the direct-to-consumer division of The Nature's Bounty Co., our customers value being happy, feeling good and getting the most out of life. That’s a full-time commitment—and we are fully committed to helping them achieve that goal in every way possible and our Customer Support Representatives are a critical part of this mission. If you're looking for an engaging opportunity, an awesome training program, and future growth potential, look no further! As our next Representative, Telesales and Customer Service, you will communicate with customers via phone, email, live chat and text messaging! 

1st shift position starts at 9:30 am and ends at 6:00 pm.

2nd shift position starts at 11:30 am and ends at 8pm.

Each shift requires 4 days during the week, and 1 day on the weekend.  The weekend shifts are from 9:30 to 6:00 pm.  In addition, from time to time we will require overtime to meet customer demand.

Responsibilities include:

  • Answer customer phone calls, chats, or emails handling a variety of complex account issues.
  • Offer product specials on each sales call.
  • Navigate through multiple computer applications with speed and accuracy.
  • Provide a high level of customer service and professionalism.
  • Work with one or multiple customer support lines.
  • Understand and strive to meet or exceed contact center metrics while providing excellent consistent customer service.
  • Maintain customer satisfaction ratings based on criteria set forth by the company.
  • Accept and implement coaching and feedback in order to achieve individual and team performance goals.

Job Requirements

  • High School Diploma required, some college preferred.
  • 1+ years of in a customer service, call center and/or contact center role.
  • Computer literacy.
  • Ability to clearly understand and respond appropriately to the issues that customers present.
  • Ability to demonstrate empathy and prioritize customer’s issue.
  • Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
  • Desire to continually learn with a focus on solutions.
  • Uphold company values and respect every customer.
  • Exude patience and ownership with each customer.
  • Ability to resolve conflicts and set appropriate expectations with customers.
  • Ability to determine customer needs and provide appropriate solutions.
  • Strong writing skills and familiarity with chat/social media.

The Nature's Bounty Co. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

The Nature's Bounty Co. offers a competitive salary and a comprehensive benefits package, which includes health and dental plans, voluntary short-term and long-term disability, life insurance, flexible spending accounts, 401(k), tuition reimbursement, generous associate discounts and more! 

Please contact Human Resources at 631-244-2120 if you should need a reasonable accommodation to submit your information for our on-line job postings.

Ref # POS000002924