Technician, Executive & MAC IT Support in Florham Park, NJ at The Nature's Bounty Co.

Date Posted: 8/30/2020

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Company Description

Since time began, the earth’s been a generous contributor to people’s well-being. We haven’t been around quite that long, but The Nature’s Bounty Co. has been enriching lives of consumers around the world for more than 70 years. And before we even got started, the world was developing our motivation: Nature’s bountiful effects on people’s health.

Through our years, we’ve been a leader in health and wellness with our innovative products and solutions. We put science and the highest quality standards at the heart of our business—that’s why The Nature’s Bounty Co. brands are some of the most trusted in the world. We’re a leading global manufacturer, marketer, distributor and retailer of vitamins, nutritional supplements, sports & active nutrition, and ethical beauty products.

We’re also a great place to work, with excellent benefits, competitive compensation and a progressive, healthy company culture. If you’ve ever spent your workdays watching the clock, you know how important a positive work environment is for a person’s well-being. The Nature’s Bounty Co. is committed to supporting wellness in all its forms. And when it comes to wellness, nature is a pretty good place to start.

Job Description

The Executive & MAC IT Support Specialist will provide best in class support to Florham Park, NJ, based Global Leadership Team members. 

Responsibilities include:

  • Serving as the main point of contact and overall support responsibility for all Executives based at the company's NJ office, collaborating with the wider IT group as required.
  • Setting up, proactively maintaining and configuring executive devices (laptops, tablets, mobile phones), which are primarily Apple.
  • Analyze and troubleshoot IT issues and collaborate across IT to escalate and follow-up on complex issues that may not be handled locally.
  • Role of resident Apple expert providing guidance and training on Mac support to other support team members. 
  • Work closely with the rest of the IT support team, meeting regularly to manage and proactively improve user experience at the site.
  • Testing and evaluation of new tools and devices.
  • Providing offsite support as needed. 
  • Accurately recording, updating and documenting requests using ServiceNow.

Job Requirements

  • 1+ years of experience working within an Apple Store
  • Expert knowledge and experience configuring and troubleshooting Apple devices
  • Experience with Microsoft Office for Mac 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issues
  • Excellent communication skills (phone manners, listening skills, and follow-up skills)
  • Experience in providing mobile device support
  • Apple certifications highly desirable (ACMT) (MIB)
  • Experience with Video/Audio conferencing systems a plus
  • Able to maintain confidentiality and privacy
  • Have professional appearance and demeanor
  • Understand varying levels of urgency and react appropriately
  • Exudes a high degree of professionalism
  • Strong interpersonal skills
  • Collaborative mindset, strong sense of ownership and impeccable customer service skills

The Nature's Bounty Co. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

The Nature's Bounty Co. offers a competitive salary and a comprehensive benefits package, which includes health and dental plans, voluntary short-term and long-term disability, life insurance, flexible spending accounts, 401(k), tuition reimbursement, generous associate discounts and more! 

Please contact Human Resources at 631-244-2120 if you should need a reasonable accommodation to submit your information for our online job postings.

Ref # POS000005720