Analyst, Application Support in Bohemia, NY at The Nature's Bounty Co.

Date Posted: 9/21/2018

Job Snapshot

Job Description

Company Description  

For more than 70 years, The Nature’s Bounty Co. has enriched the lives of consumers around the world and stood as the leader in health and wellness by introducing innovative products and solutions to the marketplace. Putting science and the highest quality standards at the heart of our business, the brands of The Nature’s Bounty Co. are some of the most trusted in the world. Always motivated by nature’s bountiful effects on people’s health, our vision for health and wellness has inspired leading brands such as Nature’s Bounty®, Sundown Naturals®, Solgar®, Osteo Bi-Flex®, Ester-C®, MET-Rx®, Pure Protein®, Balance®, Body Fortress®, Puritan’s Pride® and Organic Dr.®, among others. As a leading global manufacturer, marketer, distributor and retailer of vitamins, nutritional supplements, sports & active nutrition and ethical beauty products, The Nature’s Bounty Co. is committed to supporting wellness in all its forms.

Job Description  

The Nature's Bounty Co. is currently recruiting for an Applications Support Analyst who will work collaboratively across the IT Operations team to resolve application issues for Oracle and AS400 in addition to keeping applications current with latest patches and updates.   This role will fully manage the 'release to production' process. 

Additional responsibilities include, but are not limited:

  • Works closely with technical support teams understanding Application issues and problem trends
  • Performs root cause analysis and provides technical solutions to production related application errors
  • Ensures support readiness prior to the deployment of any change to the production environment
  • Collaborates with internal business partners, engineering teams, and other technology professionals
  • Assists with documenting technical and business processes including technical guides
  • Reviews application architecture to ensure high availability and disaster recovery
  • Coordinates periodic Disaster Recovery testing of critical business applications
  • Works with application support team to refresh non production environment from production
  • Analyze all applications and recommend necessary upgrades and patches and perform troubleshoot on all issues

  • •3+ years of experience supporting Business applications
  • Oracle and AS400 application support experience a strong plus
  • Experience collaborating and managing 3rd party support vendors
  • Incident Change, Problem Management experience 
  • Experience with ITSM Tools (Service Now or Remedy or any other ticket tracking tools)
  •  Experience in supporting all phases of SDLC
  • Experience establishing and monitoring Key Performance Indicators (KPI’s)
  • ITIL Foundation Certification (Preferred)
  • Strong Knowledge of Oracle E-Business Suite
  • General understanding of Operating Systems, Databases, Security, and Networking required
  • Knowledge of Operating Systems, Middleware, DB, Webservers
  • Strong Vendor management skills
  • Strong analytical skills

Additional Information  

The Nature's Bounty Co. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

The Nature's Bounty Co. offers a competitive salary and a comprehensive benefits package, which includes health and dental plans, voluntary short-term and long-term disability, life insurance, flexible spending accounts, 401(k), tuition reimbursement, generous associate discounts and more!

Please contact Human Resources at 631-244-2120 if you should need a reasonable accommodation to submit your information for our on-line job postings.