Consumer Affairs Rep in Holbrook, NY at The Nature's Bounty Co.

Date Posted: 6/17/2020

Job Snapshot

  • Employee Type:
  • Location:
    Holbrook, NY
  • Job Type:
  • Experience:
    At least 1 year(s)
  • Date Posted:

Job Description

Company Description

Since time began, the earth’s been a generous contributor to people’s well-being. We haven’t been around quite that long, but The Nature’s Bounty Co. has been enriching lives of consumers around the world for more than 70 years. And before we even got started, the world was developing our motivation: Nature’s bountiful effects on people’s health.

Through our years, we’ve been a leader in health and wellness with our innovative products and solutions. We put science and the highest quality standards at the heart of our business—that’s why The Nature’s Bounty Co. brands are some of the most trusted in the world. We’re a leading global manufacturer, marketer, distributor and retailer of vitamins, nutritional supplements, sports & active nutrition, and ethical beauty products. 

We’re also a great place to work, with excellent benefits, competitive compensation and a progressive, healthy company culture. If you’ve ever spent your workdays watching the clock, you know how important a positive work environment is for a person’s well-being. The Nature’s Bounty Co. is committed to supporting wellness in all its forms. And when it comes to wellness, nature is a pretty good place to start.

Job Description

The Nature's Bounty Co. is currently recruiting for a Consumer Affairs Representative to join their Team to provide accurate product information and high quality customer service regarding dietary supplements, as well as health and beauty products, via phone and social media outlets. This is the perfect opportunity for recent graduates that have superb customer service skills with a Science or Communications Degree.    

Responsibilities include, but are not limited to:

  • Answers consumer phone calls, emails and letters regarding product information inquiries under the guidelines of the Dietary Supplement Health and Education Act of 1994 (DSHEA)
  • Handles phone calls in a timely manner while answering consumer questions completely and accurately
  • Handles and documents complaints accurately employing Quality Assurance procedures
  • Handles refund and coupon processing according to department policies and procedures
  • Completes callback and follow ups to technical inquiries and complaint handling
  • Learns and maintains a strong knowledge of brand website information, label information, approved product descriptions, dietary supplement, health and beauty product information, basic nutrition and brand promotions and programs
  • Understands nutrition principles to determine which inquires can be handled routinely or sent for further technical information

Job Requirements

  • 1+ years of experience in similar customer service environment (call center, retail, etc.) highly preferred
  • Bachelor’s degree required. Major in Nutrition or Communication preferred.  College level science classes a plus for candidates possessing a non-scientific degree.
  • Strong communication and people skills (verbal and written).
  • Must demonstrate problem solving and judgment skills in order to resolve consumer issues responsibly and completely.
  • Ability to be patient and empathetic to consumers concerns and to act responsibly.
  • Strong organizational skills.
  • Ability to work with an ever changing, fast-paced environment.
  • Computer knowledge in Word, Excel, Lotus Notes, Adobe Acrobat a plus
  • Bilingual (English/Spanish) a plus

The Nature's Bounty Co. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

The Nature's Bounty Co. offers a competitive salary and a comprehensive benefits package, which includes health and dental plans, voluntary short-term and long-term disability, life insurance, flexible spending accounts, 401(k), tuition reimbursement, generous associate discounts and more! 

Please contact Human Resources at 631-200-2120 if you should need a reasonable accommodation to submit your information for our on-line job postings.

Ref # POS000004654