Consumer Affairs Rep in Bohemia, NY at The Nature's Bounty Co.

Date Posted: 9/11/2018

Job Snapshot

Job Description

Company Description  

For more than 70 years, The Nature’s Bounty Co. has enriched the lives of consumers around the world and stood as the leader in health and wellness by introducing innovative products and solutions to the marketplace. Putting science and the highest quality standards at the heart of our business, the brands of The Nature’s Bounty Co. are some of the most trusted in the world. Always motivated by nature’s bountiful effects on people’s health, our vision for health and wellness has inspired leading brands such as Nature’s Bounty®, Sundown Naturals®, Solgar®, Osteo Bi-Flex®, Ester-C®, MET-Rx®, Pure Protein®, Balance®, Body Fortress®, Puritan’s Pride® and Organic Dr.®, among others. As a leading global manufacturer, marketer, distributor and retailer of vitamins, nutritional supplements, sports & active nutrition and ethical beauty products, The Nature’s Bounty Co. is committed to supporting wellness in all its forms.

Job Description  

The Nature's Bounty Co. is currently recruiting for a Consumer Affairs Representative to join their Team!   Our Consumer Affairs Representatives provide accurate product information and high quality customer service regarding dietary supplements as well as health and beauty products via phone and social media outlets. This is the perfect opportunity for recent graduates that have superb customer service skills with a Science or Communications Degree.   

Responsibilities Include, but are not limited to:
•    Answers consumer phone calls, emails and letters regarding product information inquiries under the guidelines of the Dietary Supplement Health and Education Act of 1994 (DSHEA)
•   Handles phone calls in a timely manner while answering consumer questions completely and accurately
•   Handles and documents complaints accurately employing Quality Assurance procedures
•   Handles refund and coupon processing according to department policies and procedures
•   Completes callback and follow ups to technical inquiries and complaint handling
•   Learns and maintains a strong knowledge of brand website information, label information, approved product descriptions, dietary supplement, health and beauty product information, basic nutrition and brand promotions and programs
•   Understands nutrition principles to determine which inquires can be handled routinely or sent for further technical information


•    Extensive communication and people skills both verbally and in writing
•    Must demonstrate problem solving and judgment skills in order to resolve consumer issues responsible and completely
•    Ability to be patient and empathetic to consumers concerns and to act responsibly
•    Strong organizational skills
•    Ability to work with an ever changing environment
•    Team player
•    Bachelor’s degree required. Nutrition or Communication preferred.
•    Customer service experience of some type preferred (ex: phones, retail, etc)
•    Computer knowledge of Word, Excel, Lotus Notes, Adobe Acrobat a plus
•    Bilingual (English/Spanish) a plus
•    College level science classes a plus

Additional Information  

All yoThe Nature's Bounty Co. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
The Nature's Bounty Co. offers a competitive salary and a comprehensive benefits package, which includes health and dental plans, voluntary short-term and long-term disability, life insurance, flexible spending accounts, 401(k), tuition reimbursement, generous associate discounts and more!

Please contact Human Resources at 631-244-2120 if you should need a reasonable accommodation to submit your information for our on-line job postings.ur information will be kept confidential according to EEO guidelines.