Coordinator, Collections & Chargeback in Ronkonkoma, NY at The Nature's Bounty Co.

Date Posted: 12/11/2019

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    At least 3 year(s)
  • Date Posted:

Job Description

Company Description

Since time began, the earth’s been a generous contributor to people’s well-being. We haven’t been around quite that long, but The Nature’s Bounty Co. has been enriching lives of consumers around the world for more than 70 years. And before we even got started, the world was developing our motivation: Nature’s bountiful effects on people’s health.

Through our years, we’ve been a leader in health and wellness with our innovative products and solutions. We put science and the highest quality standards at the heart of our business—that’s why The Nature’s Bounty Co. brands are some of the most trusted in the world. We’re a leading global manufacturer, marketer, distributor and retailer of vitamins, nutritional supplements, sports & active nutrition, and ethical beauty products.

We’re also a great place to work, with excellent benefits, competitive compensation and a progressive, healthy company culture. If you’ve ever spent your workdays watching the clock, you know how important a positive work environment is for a person’s well-being. The Nature’s Bounty Co. is committed to supporting wellness in all its forms. And when it comes to wellness, nature is a pretty good place to start.

Job Description

The Collections and Chargebacks Coordinator will be responsible for researching and resolving valid chargebacks and unauthorized deductions in a timely and accurate manner.  

Additional responsibilities include:

  • Researching deductions, including reviewing Customer’s Vendor Agreement or contracts to make sure customer is entitled to specific program allowances, such as volume rebates, scan downs, and BOGOs.
  • Identify and report trends in deductions, such as shortages, damages, and pricing issues to ultimately work to reduce or prevent reoccurrence.  
  • Closely monitor a portfolio of accounts by making sure A/R delinquencies are immediately addressed and payments are received in a timely manner.  
  • Implement collection strategies to optimize cash collection.
  • Issue credit memos for authorized and valid deductions.
  • Accurately process check requests and send out to customer in a timely manner.
  • Review unapplied cash and credits so that accounts are properly adjusted.
  • Develop strong and effective working relations with our customers, Sales Department, Customer Service, and Warehouse personnel.  
  • Obtain back-up documentation from internal departments to resolve deductions and unpaid invoices in a quick and efficient manner. 
  • Reviews and coordinates timely correction of EDI issues to minimize delays in invoice payments.
  • Maintain a log on all pending issues with status of resolution for future reference.
  • Identify and negotiate payment in a timely manner for delinquent accounts.
  • Evaluate, identify, research, validate and process moderate volume of chargeback deductions in a timely manner.

Job Requirements

  • 3+ years of experience with Collections and Chargebacks required.
  • Chargeback experience with major retailers is a must, i.e. Wholesale Distributors, Retailers, Convenience Stores.
  • Experience with accessing company’s portals to obtain payment and deduction information.
  • Associate or Bachelor Degree a plus. 
  • Excellent verbal and written communication skills.
  • AS/400 systems experience a plus.
  • Proficiency using MS Excel, MS Work, and MS Outlook.

The Nature's Bounty Co. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

The Nature's Bounty Co. offers a competitive salary and a comprehensive benefits package, which includes health and dental plans, voluntary short-term and long-term disability, life insurance, flexible spending accounts, 401(k), tuition reimbursement, generous associate discounts and more! 

Please contact Human Resources at 631-244-2120 if you should need a reasonable accommodation to submit your information for our online job postings.

Ref # POS000002988