Customer Service Rep in Ridgefield Park, NJ at The Nature's Bounty Co.

Date Posted: 10/24/2019

Job Snapshot

Job Description



Company Description

It seems more and more people are coming around to what Solgar has always believed.

Nature is pretty perfect.

We’re Solgar. For over 70 years we’ve believed that substance matters…. who you are… what you do… what you say… and how you act as a company.

In 1947, we saw the world changing… and not in a way we liked. Real food became processed and frozen. White bread replaced local baked whole grain bread. Food science replaced real food. Convenience replaced nutrition.

We believed there was a better way.

And, with the right nutrition…we could live well and feel good throughout our lives.

Because being well is what life is really about.

So, we brought like-minded people together and old-world attention to detail with innovative thinking… to create the first generation of nutritional supplements.

In fact, we practically invented them. And have continued to innovate from that first day…to today.

This has never been a business to us, although like all things it has become one.

We love what we do because we believe in what we do.

To help you be the very best version of you throughout your life.

Call it our passion.

Call it our craft.

Something we’ve been doing for over 70 years now.

We live this lifestyle.

We take our own supplements.

We’re also a great place to work, with excellent benefits, competitive compensation and a progressive healthy company culture. If you’ve ever spent your workdays watching the clock, you know how important a positive work environment is for a person’s well-being. Solgar is committed to supporting wellness in all its forms. And when it comes to wellness…

doing the right things for the right reasons matters.

Because substance matters.



Job Description

Do you have excellent customer service skills?  

Do you thrive and excel in a fast paced environment? 

How would you like to work for one of the strongest and most established brands in the natural products industry? 

Solgar®, part of The Nature's Bounty Co. family, is seeking a Customer Service Representative to join our growing Customer Care Team! In this position you will answer customer calls, provide knowledge of Solgar's incredible products, answer and reply to customer inquiries by email, and perform order entry.  Solgar® has been manufacturing fine quality nutritional supplements for over 65 years in an industry that is constantly evolving. Throughout these changes, they have never lost sight of their our original mission - to provide consumers with the highest quality nutritional products and information to help promote optimal health. Attention to detail from manufacturing through distribution has enabled Solgar to set, maintain, and continually raise the Gold Standard™ for quality nutritional supplements, education, and service. 

Responsibilities include, but are not limited to:

  • Process orders via e-mail, phone and/or fax for multiple brands
  • Review/Release orders through EDI
  • Monitor open/suspended orders and resolve issues as needed
  • Proactively facilitate credit/return processing 
  • Work closely with Sales Representatives to service customers
  • Process returns, credit memos and cancellation requests
  • Create reports in Excel

Job Requirements

  • Bachelor's Degree preferred 
  • 2+ years of experience in Customer Service and Order Fullfillment 
  • Acute business acumen 
  • EDI experience a plus 
  • Microsoft Word, Outlook, and Excel required
  • AS-400/or SAP experience 
  • Ability to communicate in Spanish a plus 
  • Excellent writing, verbal and presentational communication skills 
  • Attention to detail and strong organizational skills
  • Ability to work both within a team environment and autonomously

The Nature's Bounty Co. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

The Nature's Bounty Co. offers a competitive salary and a comprehensive benefits package, which includes health and dental plans, voluntary short-term and long-term disability, life insurance, flexible spending accounts, 401(k), tuition reimbursement, generous associate discounts and more! 

Please contact Human Resources at 631-200-2120 if you should need a reasonable accommodation to submit your information for our online job postings.



Ref # POS000004635