Mgr., Customer Strategy in Florham Park, NJ at The Nature's Bounty Co.

Date Posted: 3/6/2020

Job Snapshot

Job Description



Company Description

Since time began, the earth’s been a generous contributor to people’s well-being. We haven’t been around quite that long, but The Nature’s Bounty Co. has been enriching lives of consumers around the world for more than 70 years. And before we even got started, the world was developing our motivation: Nature’s bountiful effects on people’s health.

Through our years, we’ve been a leader in health and wellness with our innovative products and solutions. We put science and the highest quality standards at the heart of our business—that’s why The Nature’s Bounty Co. brands are some of the most trusted in the world. We’re a leading global manufacturer, marketer, distributor and retailer of vitamins, nutritional supplements, sports & active nutrition, and ethical beauty products.

We’re also a great place to work, with excellent benefits, competitive compensation and a progressive, healthy company culture. If you’ve ever spent your workdays watching the clock, you know how important a positive work environment is for a person’s well-being. The Nature’s Bounty Co. is committed to supporting wellness in all its forms. And when it comes to wellness, nature is a pretty good place to start.



Job Description

The Customer Strategy Manager is a critical role to The Nature's Bounty Co.  They are responsible for driving achievement of forecast, budget within a specific division while instituting strategic business plans that integrate, align and achieve The Nature’s Bounty business goals. 

The incumbent serves as a liaison between sales and marketing as well as other cross functional partners by providing voice of customer. This person also needs to be effective in influencing marketing and brand strategies all while being a source of retailer and competitive insights for their internal partners.

Business Planning

  • Leads business planning process by developing analytics & insights to support marketing strategy, preparing timelines & communication of the process, and conducting collaborative planning cycles with customer teams 
  • Communicates & coordinates key strategies, insights, and initiatives between field and internal teams as well as gains alignment across all major functions
  • Develops and manages promotional programs, such as special packs & in-store displays, to support customer sales, while monitoring performance to track and report results
  • Partners with internal team members to develop and execute the revenue growth management strategies to drive topline and bottom line growth

Analytics

  • Provides leadership around development, evaluation, & implementation of the 4Ps by evaluating trends, developing insights, & translates findings to drive business performance improvement
  • Influences business processes and requirements related to pricing, trade promotions, category management, & inventory management including cross-functional collaboration with marketing, supply chain, trade, and finance on forecasting to sales input across responsible brands
  • Develops and executes all trade related expenses while evaluating other elements to improve P&L performance
  • Creates & influences assortment & merchandising recommendations

Customer Team Engagement

  • Coordinates & conducts regular communication sessions between internal cross functional and sales teams to ensure alignment and accountability on forecast attainment, budget, business planning, and trade objectives
  • Provides support and insight for retailer business & new item reviews
  • Develops and presents customer, category and brand reviews to drive brand and category performance 
  • Ensures execution of plans through regular communication and interaction with the customer team
  • Special projects are an integral part of this role and the ideal person should be comfortable operating in a dynamic, fast past environment

Job Requirements

  • 5+ years prior experience in consumer package goods required
  • Experience in direct customer sales required
  • Experience in New Item Launches preferred
  • Proficient in MS Office Suite (Word, Excel, Power Point, etc.)
  • Ability to build relationships with senior level engagement
  • High level of organizational skills, good written and oral communication skills
  • Ability to work independently and meet deadlines
  • Must be able to multi-task and follow-up when responses are needed
  • The ability to utilize creativity and push beyond the obvious, comfortable going into “unchartered” territory in setting out recommendations, goals
  • Problem solver with a solutions oriented mindset
  • Dynamic leader who can push past obstacles, overcome objections
  • Understand the value of listening to customers, gaining insights and moving objectives forward
  • Must be an articulate communicator who can quickly synthesize data
  • P&L management and strong financial acumen
  • 25% or more overnight travel time required

The Nature's Bounty Co. is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. 

The Nature's Bounty Co. offers a competitive salary and a comprehensive benefits package, which includes health and dental plans, voluntary short-term and long-term disability, life insurance, flexible spending accounts, 401(k), tuition reimbursement, generous associate discounts and more! 

Please contact Human Resources at 631-244-2120 if you should need a reasonable accommodation to submit your information for our online job postings.

All your information will be kept confidential according to EEO guidelines.



Ref # POS000002780